Terms and Conditions

National Construction Training Services – Terms and Conditions

These terms and conditions relate to any National Construction Training Services (NCTS) training course and/or event taking place on or after 1 January 2019.

This document (together with any documents referred to on it) tells you (“you” means the party contracting with NCTS for Courses) the terms and conditions on which we (“we”, “us” or “NCTS” means National Construction Training Services) supply training courses and events.

You should understand that by booking any course or event, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

  1. Booking Courses or Events

Bookings for Courses or Events can be made via our enquiry form on our “Website” (www.ncts.org.uk) or by contacting our Training Team on +44 (0) 1480 50 10 11 or email at training@ncts.org.uk

  1. Description and Pricing of Courses

Although we make every effort to ensure the prices listed are correct, mistakes may sometimes be made. If a mistake is discovered in the price of the Course that you have booked prior to confirmation of your booking, we will tell you and give you the option of either reconfirming your booking at the correct price or cancelling your booking. In this instance, if we are unable to contact you or we receive no reply from you, your booking will be cancelled. NCTS reserves the right to change prices listed without notice. NCTS also reserves the right to refuse to supply to any individual or company.

  1. Multi-Booking Discounts

Where any 2 delegates or more book onto any single Course on the same date, a 10% discount will apply. Such discount is only applicable to new bookings where no existing discount has been applied. If a delegate cancels any Course having received a bulk discount, they will lose the entitlement to such discount if the resulting booking is for less than 2 Courses or 2 individuals (as applicable). Discounts cannot be applied retrospectively.

  1. Provisional Bookings

When a booking request is made, acknowledgement of the request will be emailed from NCTS within 1 working day of the request being made. Where a booking made online, by email or over the telephone is not accompanied by full payment or a formal purchase order (sent either by post or by email), the booking will be deemed to be provisional (“Provisional Booking”). Provisional Bookings will only be held until 2 (two) weeks prior to commencement of the Course, after this any Provisional Bookings will be cancelled.

When payment has been received in full, or a formal purchase order has been provided (either by email or by post), the individuals’ place on the Course will then be confirmed and a binding contract will have been entered into between NCTS and the booking party. Please refer further to the “How to pay” section below.

  1. Third Party Bookings

We accept bookings from third party companies acting on a delegate’s or organisation’s behalf, however the booking information supplied must relate directly to the delegate(s) in question and include the following:

  • Delegate name
  • Job title
  • Company name and address (site address)
  • Direct phone number
  • Direct email address – this can be a work or personal email address
  1. Cancellation of Courses

NCTS reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price. As a Course may be cancelled at any time up to four weeks prior to its start, we recommend that delegates do not make travel or accommodation arrangements before this time. Any travel, accommodation or subsistence costs incurred (including incidental costs such as car parking) are entirely the responsibility of the delegate or the delegate’s organisation.

NCTS does not accept any liability for reimbursement of any costs incurred whatsoever in relation to its training Courses or events. Where a Course has been cancelled, delegates will be offered an alternative date for the same Course or a refund.  

  1. How to Pay

You can pay by credit or debit card, direct bank transfer to the NCTS bank account (details of which can be found in Section 20) or by purchase order. Worldpay handles our online credit and debit card transactions in a secure environment. We accept Visa, Mastercard and Maestro.

If paying by purchase order, the invoice will need to be addressed to the booker or delegate’s employer.

Payment must be made within 14 days from the date of the invoice or if the booking is made less than 14 days before the Course date, payment is required 7 days before the Course start. If booking is made less than 7 days before the course start payment must be made on booking.

Please note that we do not accept payment by cash. We also do not accept payments in any currency other than UK pounds sterling.

You are advised to notify the Training Team in advance if you wish to pay by direct bank transfer to ensure the swift confirmation of your booking. You will not be eligible to attend the Course until full payment is received.

If payment is not made prior to the delegate attending the Course, NCTS reserves the right to refuse admission until payment has been made in full.

  1. VAT & Card Charges

Fees quoted are exclusive of VAT, which will be shown separately on the invoice. A VAT invoice will be sent to cover your payment. Fees will not be charged for payment via debit cards, credit cards or direct bank transfer.

  1. Joining Instructions

Joining instructions including venue details and start times are sent out by email directly to confirmed delegates at least 7 (seven) days before the event. Once this has been done the services is deemed to have started under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  1. Intellectual Property Rights (including copyright)

All materials (“NCTS Materials”) provided for NCTS Courses including graphics, code, text products, software, audio, and design are owned by NCTS or NCTS’ third party course providers. No content in whole or in part of the NCTS materials may be copied, reproduced, uploaded, posted, displayed, linked to or used in any way without the prior written permission of NCTS. Any such use is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of NCTS, or in the case of material licensed to NCTS, the owner of such materials.

  1. Cancellations

Where a firm booking has been accepted by NCTS and is subsequently cancelled, the customer will be liable for the following charges. All cancellations must be received in writing.

More than 31 working days                 No charge

21-30 working days                               30% charge

20 working days or less                         Full charge

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a cancellation cooling off period where you can cancel your course within a period of 14 days beginning on the day after the day on which the contract is concluded with you as notified by email or postal confirmation from NCTS in accordance with these Terms. In this case, you will receive a full refund of the price paid for the courses in accordance with our refunds policy (clause 14 below). After this initial cooling off period the above charges apply.

Upon receiving the joining instructions or when booking 15 working days or less prior to Course start date, you agree that the service provided by NCTS is deemed to have commenced and you agree to waive your right to cancel your booking and receive a full refund within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In such instances, the cancellation policy in the above table will apply.

  1. Transfers

In the event that a delegate wishes to transfer his booking to another course, a 5% administration fee will be charged if the transfer is requested between 21 and 30 working days of the original Course start date. For transfer requests made 20 working days or less prior to the Course date, no refund can be made. Transfers can be made to any event within a 6-month period.

  1. Substitution

Delegate substitution may be made at least 2 working days in advance of the course commencement date. Please ensure that NCTS is informed of any substitution in writing with full name and contact details for the new delegate.

  1. Refunds

If you wish to exercise your right to cancel your booking, NCTS will refund the fees paid according to the above cancellation policy. If payment for the order was originally made by credit or debit card, any refund will be made back to the same card. If payment for the order was made by direct bank transfer, a refund will be made by direct bank transfer to a bank account that you elect.

  1. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

  1. Notices

All notices given by you to us must be given to the Head Office address detailed in section 21. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, when such email was sent to the specified email address of the addressee.

  1. Non-EU Delegates

NCTS welcomes delegates from overseas but if you are resident outside the European Union (EU) you should ensure that you have a valid visa and can comply with all immigration requirements before booking a NCTS Course. Please note that NCTS training and events do not qualify you for a student visa or for entry to the UK or other EU countries. Visa information is given on www.ukvisas.gov.uk If you wish to apply for entry to the UK you should contact your nearest British Mission that offers a visa service. A full list of UK Overseas Missions is given on www.fco.gov.uk

NCTS cannot process bookings from outside the EU without full payment in advance. Once payment has been made, cancellation fees are payable in accordance with our terms and conditions. If you do not have a visa before applying and you are unable to obtain one, cancellation fees will be levied.

Any travel costs or any other expenses whatsoever incurred are entirely the delegate’s responsibility.

  1. Specific Needs

NCTS aims to ensure that its events are accessible to all. If you have any specific needs, such as dietary or access requirements, please advise us at the earliest possible time and we will contact you to discuss your requirements. It is the responsibility of delegates to inform NCTS about any specific needs or requirements they may have.

  1. Data Protection Statement

NCTS is registered under the provisions of the UK Data Protection Act 1998 and as of 25 May 2018, will be subject to the General Data Protection Regulation (GDPR). NCTS keeps any personal data concerning you in confidence. A full description of the NCTS code of practice relating to data protection can be requested in writing to NCTS.

  1. NCTS Bank Details

Name of Bank: Santander

Sort Code: 09-01-29

Account No: 18125641

Account Name: National Construction Training Services Ltd

Please email a copy of your bank receipt to our team (training@ncts.org.uk) ensuring you quote your full name, company name and invoice number.

  1. Contact details for the Training Team

Telephone: +44 (0) 1480 50 10 11

Email enquiries: training@ncts.org.uk

Head Office & Training Centre: NCTS, The Richard Murdoch Training Centre for Excellence, Geddings Road, Hoddesdon, Herts, EN11 0NT

VAT number: 281009034

  1. Complaints Procedure

At NCTS we are committed to providing a high standard of customer care. If you are not happy with any element of the service that you have received from NCTS, please contact us on

+44 (0) 1480 50 10 11 or email training@ncts.org.uk

  1. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Other Information


All Venues are sourced and visited ensuring that NCTS standards are met. Venues are normally hotels with good conference and leisure facilities or dedicated conference centres.

Course providers

NCTS may sometime use third party providers to present some of its training courses. They are leading construction and education professionals within their fields and have been thoroughly vetted by NCTS.

Accommodation & Travel

If you require accommodation for your training course please contact NCTS as we can provide you with suitable venues within the vicinity of the training centre.

If you need to arrange travel arrangements to and from the training centre please let us know and we will provide you with details of the nearest train stations, bus stops and taxi firms.